Bench workflow · sample demo
Escapement turns the customer’s own words into a draft typewriter work order — lines, manual references, parts and bench time — that your technician edits and signs before anything is quoted.
NoteCustomer asked to be called before any part is replaced
The friction
Customers describe what they hear and feel. A ticket needs a mechanism, a manual page, parts, minutes and a yes. Escapement fills the gap in the open, and leaves the blanks blank.
What arrives at the counter
“Carriage skips after the letter e and sometimes jumps two spaces. The ribbon stopped moving last week. It was my grandmother’s — please call before replacing anything.”
Olympia SM3 · 1961 · handed in Tuesday
Not in the noteMechanism · manual page · parts · minutes · approval
What the bench needs before work starts
What it does
Each machine you service keeps its model, serial and past tickets, so a returning Olympia arrives with its history.
Draft lines point at the section of your own service manual they came from. You can always check the source.
Ribbons, springs and sent-out jobs are priced from your shelf, not guessed. Out of stock shows before you quote.
Minutes per line are yours to set. The estimate is minutes × your hourly rate + parts, shown on every ticket.
The customer sees one page with the lines, the total and one button. Nothing is touched before they press it.
Every edit is a new version with who changed what. A quote can always be traced back to the customer’s first words.
Workflow
There is no one-click repair. Escapement drafts; a technician signs; the customer decides.
The customer’s words are saved as written. Model and year are typed in, not inferred.
The note is matched against your rule table. Unmatched notes become a bench inspection, never a guess.
Lines, manual references, parts and minutes appear as a draft labelled “not sent”.
Change a line, the minutes or a part. Each save is a new version.
A person signs the draft. Editing after approval withdraws the signature.
The customer gets the quote and decides. Work starts on their yes.
Who it is for
Type the note while the customer is still standing there, read the draft back to them, and send the quote before they reach the door.
Counter staff never quote. They save the customer’s words; a technician opens the draft, edits it and is the only one who can approve.
Restorations run for weeks. Split a machine into several quotes, keep every version, and let the collector approve one stage at a time.
Sample tickets
These notes were written for this page and drafted by the rule table in the demo above. No customer, shop or result here is real.
“Keys are sluggish and the type bars jam when I type quickly. Paper slips at the bottom of the page.”
“The margin bell never rings. Otherwise it types fine.”
“Found it in an attic. Not sure what is wrong, it just feels off.”
Pricing
€0/ month
No card needed
One technician, one bench.
€24/ month
Billed monthly
A counter and a few benches.
€68/ month
Billed monthly
Several shops, one rule table.
| Shared limits | Bench | Workshop | Guild |
|---|---|---|---|
| Seats | 1 | Up to 4 | Up to 15 |
| Draft work orders / month? | 15 | 300 | 1,500 |
| Over the limit? | Drafting pauses | €0.10 per draft | €0.06 per draft |
| Customer approval page? | E-mail link | Branded page | Branded page |
| Own rule table? | 5 rules | Unlimited | Shared across shops |
| Version history? | 30 days | 12 months | Unlimited |
| Parts shelf | — | Included | Included, per shop |
Prices in EUR excl. VAT. Escapement is a fictional product — nothing can be bought from this page.
One run from a customer note to a draft. Editing, approving, re-sending or reopening that draft does not count again. Replaying the sample on this page counts nothing.
On Bench, drafting pauses until the 1st and every note you type is kept. On Workshop and Guild, extra drafts are billed per draft at the end of the month, and you can set a cap of zero to behave like Bench.
The machine, each line in plain words, minutes, parts and the total, and one approve button. They can also reply with a question instead. A signed quote cannot be edited, only replaced by a new version.
From you. Escapement ships with five starter rules (the ones driving the demo above); each rule is a few words to look for, a cause, a line and minutes. Nothing is matched by a language model.
Every version of every ticket for the period on your plan. Downgrading keeps tickets but trims versions older than the new period, after a 30-day notice.
Either. Yearly is billed once, up front, and the per-month price shown is that total divided by twelve. Prices are in EUR, excluding VAT.